A bold move that proved rewarding!

This stay was truly delightful! The spacious room boasted a lovely view, and the friendly staff made everything feel comfortable. Dining experiences, especially at La Laja, were exceptional, with a delightful mix of delicious cuisine. The pool area was stunning as well, ensuring relaxation. A memorable holiday.

The room was clean, but the bar service consistently overlooked requests.

The hotel's grand reception, adorned with charming blue waterfalls, made me feel like royalty. Accessibility was excellent, and the friendly staff always ensured my needs were met, making my stay delightful and stress-free.

More comfortable seating in common areas would help.

Exceptional ambiance to unwind by the stunning rooftop with breathtaking views and attentive staff.

great atmosphere but room amenities need improvement

The atmosphere in the hotel was delightful, with indoor plants adding a lovely touch. I enjoyed spending time by the cold pool, which provided a refreshing escape. The garden view from my room was a fantastic sight every morning, brightening my day. the unique design of the hallways, open to the sky, created a pleasant walking experience.

The room amenities were not quite up to par for my expectations.

The room was spacious with lots of storage, super clean, and had a nice powerful shower. The balcony was a good size too, offering a nice view. the TV was pretty outdated and lacked channels. The lighting was a bit harsh, which made the space feel a bit gloomy at times. it was comfortable enough, just needed some updates.

great pool area but some room issues

The pool area is fantastic, providing a great environment for families to relax. The food during our meals was diverse and consistently delicious, especially at breakfast where there were many options. We enjoyed a lovely garden view from our room, creating a pleasant start to our days.

The bathroom facilities in our room were smaller than expected, which made it challenging for a family of three.

We had a lovely stay with fantastic dining experiences, especially at La Laja. The pools were amazing. I found the air conditioning less effective than expected.

The hotel’s stunning lobby featured elegant decorations and was immaculately clean. The facilities, including spacious elevators and easy access to pools, made it convenient for seniors like me to enjoy our stay.

More comfortable seating needed in some common areas.

While the hotel boasts beautiful pools, several reviewers pointed out that the condition of these pools, particularly some unclean areas and worn mats, could use a serious upgrade. the furniture throughout the hotel is showing its age, with many noting outdated pieces that detract from the overall elegance expected at this tier. Wi-Fi connectivity is notoriously inconsistent, with numerous guests struggling to stay online in their rooms. Long lines at breakfast can make the morning routine feel rushed and inefficient. Lastly, entertainment quality varied, with a few acts reportedly lacking excitement and not hitting the mark. Though some may not be overly bothered by these issues, they can add up for a more discerning traveler.

Amazing Breakfast and Clean Facilities

I just spent a week and adored the breakfast which offered an incredible variety, including freshly baked croissants and plenty of healthy options. The room was spacious, featuring a well-placed mini-fridge and a stunning view from the balcony, making mornings a delight. The rooftop adult-only pool was a tranquil escape with stunning views, although I wish the evening lighting on the balcony would remain longer for some late-night relaxation.